Privacy Policy

Dimensions Displays Ltd

PRIVACY POLICY

Updated 24th May 2018

Here at Dimensions Displays Ltd we manufacture display equipment for other businesses to use in their marketing and communications. In order to process transactions we need to collect personal data from you.

We are committed to safeguarding and preserving the privacy of our visitors data. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website or get in touch with us via the telephone or in person. We do update this policy from time to time so please do review this Policy regularly.

This Privacy and Cookies Policy set out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. By visiting www.dimensions-displays.com you are consenting to the practices described in this Policy.

For the purposes of the Data Protection Act 1998 (the “DPA”), the data controller is Dimensions Displays Ltd, a UK registered company in England and Wales Reg No. 03893472. Registered office is Unit 13, Stone Trading Estate, Milkwood Road, London, SE24 0JU, UK.

The following Policy, in compliance with the General Data Protection Regulations (GDPR), provides a clear overview of how we collect, use, store and protect users’ personal information. Your data will be stored and utilised in accordance with this policy, and will never be sold to third parties.


What Personal Data We Collect and Why We Collect It

Information you give us.

You may give us information about you on our Website in order to place an order for our products, correspond with us or participate in social media functions on our Website.  The information you give us may include, your name, company name, postal address, email address, mobile number, card billing address and credit / debit card details. This Personal Information is all the information we require to process orders.

We also store information gained via events, networking, business cards exchanged, or provided through other forms of digital or phone correspondence. This data will be inputted into our CRM database and if consent is acquired be used to facilitate sales and marketing.

Information we collect about you.

Each time you visit our Website we will automatically collect technical information, including IP addresses used to connect your computer to the Internet, information about your visit, products you viewed and searched for, page response times amongst other technical information to help us improve our service to you. We refer to this as Usage Data.

Information we receive from other sources.

We may receive information about you from third parties such as our trade resellers and those providing technical, payment and delivery services to us.

Your Data is Processed / Stored using the Following Sub - Processors.

  • WordPress – we run on WordPress, data is collected through comments, or account sign ups.
  • Woocommerce - Is used to record sales transaction.
  • Zero BS CRM – for CRM we collect and analyse data on the following
    • Leads &  Customers of our products.
    • Transactions and which customer purchased which product.
    • Sales Dashboard to see overviews of data.
  • Google Analysis  - We track website usage using Google Analytics
  • Stripe - Our payment processor is Stripe. All card payments are handled through them. View their Privacy Policy Here
  • Mailchimp - Used to provide email marketing.
  • AccountEdge - For creating invoices and storing transactional data.

 

Cookie Usage

Our website uses cookies to distinguish you from other users of our website and to enhance customer experience. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

Cookies provide information - Usage Data - regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

We use the following cookies:

Strictly necessary cookies.

These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or use a shopping cart. Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. 

These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.

Targeting cookies. 

These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.

 

Use of Your Information

We use the Personal Information and Usage Data we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes

  • To provide you with information about products we offer that you have purchased or enquired about.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, including processing your order and sending you periodic emails regarding your order.
  • For internal record-keeping.
  • To notify you about changes to our service.
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about if you elect to sign up to our newsletter, or have previously provided consent to receive such information.

 

Storing Your Personal Data

All information you provide to us is stored on our secured server and payment transactions are encrypted over an SSL secured connection.

All credit card information is securely processed via our payment provider, Stripe. We do not hold any card details ourselves.

We are fully committed to ensuring that any information you provide us with is protected, and have in place electronic and procedural safeguards to secure it.

There are some types of information that we are obligated to retain for business and tax purposes, including contact information and financial records related to past purchases. e.g. HMRC requires companies to keep accounts data for a minimum of 6 years.

Our products have a lifespan of up to 10 years. It is in our and your legitimate interest that we retain your data on our systems to facilitate any follow up sales, repairs and supply of spare parts. Therefor we will keep sales and contact data for 10 years. This duration is based on twenty one years of experience selling displays. The information we hold helps the process these subsequent orders.  We think its reasonable to keep the contact and purchase data for this length of time for this reason.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.


Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • To facilitate orders delivery information will be uploaded to courier company websites to create delivery consignments.
  • Third party Payment Providers will also receive information in the course of payment processing.
  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Your Information Rights

In accordance with the Data Protection Act 1998, and GDPR  you have the right to access any information that we hold relating to you.  This can be done by contacting us on 020 7095 1058, emailing us or filling in our contact us form here. All requests will be processed and complete within 14 days.

Removal of Data
You have the right to delete any data we hold on you at any point. Simply get in contact with us by phone on 020 7095 1058, emailing us, or via our contact form here. We’ll get back in touch with you to confirm your details and what data you want us to remove. Be advised that the deletion of data may result in you not being able to track your order, view past orders and query previous orders with us. All requests will be processed and complete within 14 days.

What do I do if I receive your newsletter when I didn't request it?
If you do not wish to receive information from us, you can call us on 020 7095 1058 or fill in our contact us form here. Alternatively, at the bottom of the newsletter you received you are also able to unsubscribe from here. Mailchimp will remove you immediately from the mailing list. We will update our CRM with this Opt-Out choice.

Third Party Links

On occasion, we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Changes To Our Privacy and Cookies Policy

Any changes we make make to this policy in the future will be posted on this page and, where appropriate, notified to you by email via our newsletter.  Therefore, please check back frequently to see any updates or changes.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy & Cookie Policy at [email protected]