Q. What sales qualify for the Free Shipping Offer?
This applies to UK mainland only, excluding Highlands & Islands. Sales must be completed through the website and paid for in full. Please allow 5 – 6 days for delivery as we’ll be using an economy service.
Q. Does the list price include VAT?
The headline prices shown are ex-VAT as we’re a B2B business. The total inc VAT price is shown on all product pages once a selection has been made. Sales within the UK will always be subject to VAT at the current rate at the time of purchase. Total costs are worked out when you checkout.
Q. What are your delivery charges?
These will vary depending on total weight of the displays bought and where they are going. Economy delivery is only viable for single and smaller items is available up to 10kgs. After 10kg the standard service is the same price as economy so we don’t offer it. Delivery charges to UK Mainland, UK Highlands & Islands, and EU are shown at checkout. Account orders will always be subject to delivery charges. UK Highlands and Islands customers should call and we’ll work out the cheapest way of getting the goods to you.
Q. I need a display urgently. Can we get them on a next day delivery?
Its possible, but you need place the order by 12 noon and give us a call beforehand to make sure the goods are in stock and we have time to pick and pack the order before our courier arrives.
Q. We’re based in London can we get a display ( without graphic ) the same day we order?
Yes, if you order by 11am, we can organise a same day delivery, you can also collect orders from our London office in Camberwell.
Q. We are purchasing from the EU, can you invoice without VAT?
Yes, insert your VAT number at the checkout and the invoice will automatically be created without VAT. We need this so we can add your sale to our EC sales list when we do our VAT return.
Q. Do Dimensions offer discounts to trade customers?
Yes, call Robbie Ewing on 020 7701 9057 for details.
Q. Can you send goods further afield e.g Asia & Australia?
Yes we can, but you need to email us your requirements so we can work out the best / cheapest shipping method. We have to work out both the actual and the volumetric weight of the shipment. We’ll then send you a quote and if you’re happy to proceed well create the order and send you a payment link.
Answer not here?…… give us a call or drop us a line by email, we’re more than happy to help.